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I. SAUNAZONE’s 12 Month Warranty
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SAUNAZONE provides
a 12 month warranty on wood components against defective material
and/or workmanship of cabinetry. Since the wood used in our
infra-red saunas
has been kiln dried, a certain amount of expansion and contraction
occurs in the wood within a sauna environment. This may result in
minor cracks, which is considered normal and not covered under
warranty.
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SAUNAZONE provides
a 12 month warranty on heating elements and electrical components.
The CD/DVD/LCD system carries its own 6 month manufacturer's
warranty.
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Warranty is not transferable between parties and only valid to the
original purchaser.
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Proof of original purchase must be provided.
Warranty Labour
SAUNAZONE will
perform all labour at our factory free of charge during the warranty
period. The customer is responsible for shipping warranted product to
Saunatek at their expense. Customer may elect to have replacement parts
shipped to them when applicable in lieu of labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the sauna has been misused, altered or
left exposed to the elements of weather.
II. Liabilities
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SAUNAZONE and
any of its subsidiaries and/or associates shall not be held
responsible for any misuse of the sauna by the customer.
SAUNAZONE shall
not be held liable for any damage and/or injury caused by customer
misuse of product.
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SAUNAZONE and
any of its subsidiaries and/or associates do not provide medical
guidance or diagnosis. It is always recommended that you contact
your physician for advice.
III. Cancellation and Return Policy
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Buyer may cancel and return the goods to Seller, subject to the
terms and conditions of this policy. Buyer shall assume all risk of
loss associated with the return as well as shipping, handling,
restocking and other fees, costs and expenses as described in this
policy.
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Seller reserves the right to refuse to refund any deposit or
payment, or cancel any payment due, and any owing until such time as
Seller a) is in receipt of the goods b) has inspected the goods and
c) in the Seller's discretion, has found the goods to be free of
damage.
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All returned goods must be in their original packaging. Seller may
refuse to refund all or any portion of any payment, or cancel
payment due and owing if the Buyer fails to fully comply with or
violates the terms and conditions of this policy.
Shipping, Handling and Restocking Fees
All cancelled or returned goods shall be subject to a) storage fees and
costs associated with routing the goods b) handling and restocking fee
in the amount of R3500 for each sauna c) all shipping costs to and from
the Seller and d) Seller providing a return merchandise authorization (RMA)
number. Buyer's failure to obtain the RMA number shall result in Seller
not accepting any returned shipment and Buyer paying all costs and fees.
All such costs and fees as determined by Seller shall be paid by Buyer
to Seller upon demand by Seller.
PLEASE NOTE:
Payment with Amex and Diners Club Cards incur a 5% surcharge.
We hope this information has been helpful. If you should have any
further questions,
don't hesitate to call us at
0860 448367
or email us at:
info@saunazone.co.za
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